Frequently Asked Questions

General Questions

Great question! We know there are a lot of choices out there.

Croom Video Services is a family owned and operated online retail business located in the Morristown, NJ area. We have been transferring all types of media for over 15 years. Although we use state of the art equipment, nearly all of our work is still done manually. We have quietly built a reputation for customer service, honesty and integrity, and will treat your precious material with the care and respect it deserves.

When your project arrives at our studio, all of our work is done in-house by our staff. We do not ship projects out to third parties.

Please feel free to reach out to us; chances are you will be speaking directly to the person processing your order... not a help desk!

We transfer videotapes, film, photos and slides, audio albums. and audio cassette tapes in the following formats:

Videotapes: VHS, S-VHS, VHS-C, Betamax, 8mm, Video8, Digital-8, MiniDV, HDV

Film: 8mm, Super-8mm, 16mm (with or without sound)

Audio: Albums, Reel-to-Reel audio tape, audio cassette tapes, audio mini-cassette tapes

Photos: Standard print photos up to 8.5 x 11 inches

Slides: Standard 35mm slides

Call us (973)267-7331 regarding other transfer types.

There are basically just a few steps you need to follow:

  1. Gather all of your material and use our online system to place your order. It is easier to order if you arrange your media by types (video tapes, film, audio, etc.)
  2. Pack all of your material into a secure box and place a copy of your order form inside, on top. Secure the box and bring or send it to our shipping address.
  3. You will be notified when we receive your package and will be contacted if there are any issues with your order.
  4. All materials are transferred according to your media preference:
    • Videotape and Film transfers can be transferred to Digital File, DVD or Both.
    • Digital Files are placed on flash drive (USB) media.
    • DVD transfers are DVD-R format.

All items are returned to you along with your original materials.

Ordering

  1. Select which services you would like from our online store.
  2. Proceed through the checkout and payment process.
  3. Pack all materials carefully in a sturdy box.
  4. Print out a copy of your order form and place in the box as well.

  5. Seal the box and ship to our address: 
    Croom Video Services
    55 Madison Avenue
    Suite 400
    Morristown, NJ 07960

OR  you can drop off your package at the above address between 8:30AM to 5PM, Monday to Friday ONLY.

ALL  projects require return shipping.

It depends upon the size of your order and the time of year it is placed (holidays are often busier). Generally, we will have your order ready in 4-6 weeks, but in most cases it will be less. Rush services are also available at an extra charge.

We accept all major credit cards and PayPal.

No problem! Just give us a call at 973-267-7331 and we will be glad to assist you!

Shipping

We charge a flat rate of $10.95 for shipping and handling of every package we send back to you.

We use USPS Priority Mail to ship your material back to you, which provides tracking for all of our shipping. A signature receipt is also availble for an additional charge.

We suggest packing all media in a sturdy box with as little loose space as possible. If you are using the drop-off option, you can substitute a large envelope or bag as a container. Please do not use special storage bins or containers because these can not be returned to you.

Please make sure to include a printout of your order form, and ship to the correct address:
Croom Video Services
55 Madison Avenue
Suite 400
Morristown NJ 07960

Please ship all material to:

Croom Video Services
55 Madison Avenue
Suite 400
Morristown, NJ 07960

Drop Off packages are also accepted at this address between 8:30AM and 5PM, Monday-Friday ONLY

Yes! All of your original material is sent back to you. You can ask for a signature delivery as well for an additional charge.

Yes!

Even though we are an ONLINE retail store, packages for Croom Video Services can be dropped off between the hours of 8:30AM and 5PM, Monday-Friday ONLY at:

Croom Video Services
55 Madison Avenue
Suite 400
Morristown, NJ 07069

Packages should only be left with the reception staff on the 4th Floor during the designated hours.  Please no loose items.  All items submitted for transfer should be packaged properly according to the shipping instructions in this FAQ.

ALL projects are shipped back to customers after completion.

Videotape Transfer

We transfer:
  • VHS
  • VHS-C
  • S-VHS
  • Betamax
  • Sony Video 9, Hi-8 and Digital-8
  • Mini-DV
  • HDV
Call us (973)267-7331 regarding other transfer types.

Yes! We can convert PAL VHS and VHS-C tapes to NTSC format at no additional charge.

Our DVDs are DVD-R formatted which play in nearly all modern DVD players and computers. If for any reason you are having trouble playing one of our DVDs, please try it in a few other DVD players. If it plays in one of them, then the issue is with your player, NOT the DVD. However, it if fails on more that 2 DVD players, return it to us and we will replace it.

You have the option of converting your Videotape or Film transfer projects to digital video (MP4) files. This format is convenient for viewing on desktops or laptops, editing and/or uploading to video share sites like YouTube or Vimeo.

Digital video transfer files are placed on Flash Drive (thumbdrive, USB) media and shipped back to you along with your original tapes or film

Yes. When you receive your digital video(s) on your flash drive, you can use any DVD authoring software of your choice to burn a DVD. If you would like us to do this for you, just let us know, and we will create and mail you a DVD at the cost of only $9.95 per DVD.

A DVD can only hold 2 hours of video, so if your video is longer than 2 hours, multiple DVDs will be required.

Yes! When ordering videotape transfers, just select the DVD Only" option for each tape you would like transferred and label each tape with "DVD" when shipping to us. Transfers to DVD Only (no digital file) are $19.95 per tape. Transfers to DVD AND Digital file are $25.90 per tape.

Please remember that a DVD can only hold 2 hours of video. If your video tape is longer than 2 hours it may need to go on additional DVDs. We will not charge you for additional DVDs from the same tape.


For film orders, be sure to add the "DVD Only" option to your cart. We will transfer your film to as many 2-hour DVDS as required. Approximately 1600 ft of 8mm film will fit on a single 2-hour DVD.

If you need extra DVD copies made from any order, please call us 973-267-7331

We will contact you if any of your material is damaged. In most cases, we can fix them for an additional charge.

Film Transfer

We process 8mm, Super8, and 16mm film, both silent and sound.  All of our film processing is done in-house.

We first splice your film onto 400 foot reels and then manually clean them to remove hair and dust. We then utilize state of the art machines that processes your film frame by frame into a computer. Then your film is digitized into a digital (mp4) video and/or burned to DVD according to your order.

We will create one digital (mp4) file per 400 foot reel. For DVD orders: Approximately 1600 ft. of film will fit on a single DVD.

Let us know if you would like music added to any silent film at no extra charge!

Film transfer processing is priced according to reel size diameter:

3 inches = $9.95     (50 feet, 2-3 minutes)
5 inches = $34.95   (200 feet, 12-14 minutes)
6 inches = $49.95   (300 feet, 20-22 minutes)
7 inches = $65.95   (400 feet, 26-29 minutes)
 
Want a DVD instead? Just add the DVD Only option to your cart when ordering and we will transfer your film to as many 2-hour DVDs as required, for a one-time  additional fee of  19.95. 

Audio Transfers

We transfer audio albums, cassettes and reel-to-reel audio tapes to either audio CD or digital MP3 files

For albums, each track will be a separate audio CD track or mp3 file.

For audio cassettes, each side will be a separate audio CD track or mp3 file.

For reel-to-reel, each side/track will be a separate audio CD track or mp3 file.


The audio CD's or MP3 files on Flash Drive media will be shipped back with your original materials.

Photos and Slides

We offer photo print-to-digital and 35mm slide-to-digital transfers. All print and slide services include black & white as well as color material.

For photo print-to-digital transfers, original photographic prints may range in size from 2 in. x 2.5 in. to 8.5 in. x 12 in. and must be free of any backing or mounting materials (original photographic paper only).  Please no Albums, Scrapbooks, or frames, etc.

All photos and slides are brushed to removed dirt and dust, scanned with additional dust removing software, and then color-corrected if required.

All photos and slides are placed as digital jpeg files on a data CD and sent  to you along with you original materials.

Photos are scanned at 600 dpi.

 

Slides are scanned at 2400 dpi.

Due to the delicate condition of many album photos, all photos submitted for transfer must be individual and separate pictures. All photo albums or books will be returned at the customer's expense.

Freeview Service

FreeView is a new service that allows a free preview transfer of your video tape. This allows you to know what is on your tape before paying for a full transfer. A 15 minute segment of your video is placed online for you to review at no charge. You will then have 30 days to decide which, if any, tapes you would like us to fully transfer. If we do not hear from you in 30 days, your tapes will be returned.

Due to the popularity of this offer, you are limited to sending in 5 tapes per order. Also, you are limited to sending in one current FreeView order at a time. When we have completed your current FreeView order, you can then send in another order.

Yes, it is really free.

You only pay for us to ship your tapes back to you, and that is our standard flat rate of $10.95 per order.

There is no catch! We are hoping that by providing this service, you will ultimately choose us to provide a full transfer of some of the tapes you have previewed. You will get to see our quality and personal service that only we can provide. If after previewing your tapes, you decide not to transfer with us, that is fine. We will simply ship your tapes back to you.

Simply email the names of the online FreeView videos you want fully transferred to the email address below. We will send you an invoice for you to complete the purchase. Once paid, we will fully transfer your video and send you an email when complete.


If you order digital files, they will be placed on Flash Drive media. If you would like DVDs instead, or both DVDs and digital files, your new media will be returned to you along with your original items.

email address: info@croomvideo.com

Currently, FreeView is only available for video tapes. We hope to add film to this service soon. Let us know if this is something you would like to have!